Why You Shouldn’t Write Your Own Customer User Manuals
You and your SMEs know your products or services better than anyone. Doesn’t that mean you’re the best people to write about it?
Not always. When you know your subject inside and out, it’s all too easy to assume that your readers are on the same page. Steps that seem obvious to you might be completely unfamiliar to your clients or users. Terminology that makes perfect sense to you and your SMEs might sound like a foreign language to a non-technical audience. By combining your deep industry expertise with our extensive writing experience, you can ensure that your next manual offers the right balance of in-depth technical guidance and clear, accessible information.
We help you by:
- Working with your SMEs. We excel at working with subject matter experts, from HR executives to pipeline engineers to software developers. We respect their time, we listen, and we ask good questions. We’re fast learners, and we’ve got plenty of experience gathering and organizing detailed information.
- Sweating the small stuff. We understand that information in a user manual must be thorough and accurate to do its job. Our writers and editors are detail-oriented, nitpicky, and approach every project with an eye toward clarity. We will write, edit, rewrite, ask questions, and check facts.
- Keeping your end users in mind. We’ll ensure that the information is tailored to your intended audience, whether you’re writing for first-time users or longtime clients. We’ll run your customer user manuals through our team of internal editors, analyzing vocabulary and reading level to ensure it makes sense to the reader.
- Helping you stay organized. Most complex writing projects require large amounts of information and involve stakeholders and SMEs across multiple departments. Our experienced project managers will keep track of all the moving parts, deadlines, and data — and ensure that your project stays on track.
Qualified, Experienced Writers
The Writers For Hire writers and editors have degrees ranging from journalism and technical communications to the hard sciences, all of which prove valuable when writing manuals and guides.
Plus, we have extensive experience writing for a wide range of industries. We employ the insights we’ve gained throughout our processes, from developing interview questions for your SMEs to making complex processes understandable to your audience.
Our experience encompasses such fields as:
- Petrochemical
- Oil & Gas
- IT
- Finance
- Transportation
- Medical
The Writers For Hire team concept means that you get more than an individual writer. We work collaboratively as a community, bouncing ideas off each other and drawing on our years of experience.
If we sound like the type of team you’d like to work with, give us a call today. We’re ready to get started.
